Question 1

How to order?

Accepted Answer

To place an order, just follow these simple and easy to understand steps:   1 Choose a category by clicking on one of the buttons  at the top of your screen, a choice of products will be offered to you, click on the product you want purchase, the photo will enlarge so you can see it better.   2. Following the product description you have a field in which you can enter the quantity of product you want to order as well as the customization if necessary.   The default quantity  is only 1 only one product so if you want several (for first name letters for example) you absolutely have to specify. Then click on the add to cart button.   3. An invoice appears with an order summary and a subtotalof your order (without shipping costs) Once the country has been chosen from the proposed list, you have the choice of the different carriers offered in the tab Shipments. you then have the choice to continue shopping, otherwise click on the "payment" button. A payment page opens (Stripe or paypal)    4. A page for the  payment appears, with the possibility of modifying your basket using the button located  at the top right of your screen. You must fill in all the fields (empty squares) that have a small star on the left side. Click on the "continue" tab You must confirm the chosen carrier and click continue again   5. Choosethe method of paymentand enter the relevant information.   Click on the finish button and you will have a printable invoice with all the information you have just entered.    As soon as you have clicked on the finish button, your order is sent and you cannot change anything, before clicking on this button make sure you have finished your purchases.   You can make changes to the products you have chosen (remove, add or modify the quantity) or continue shopping by clicking on the modify basket button.

Question 2

What is the production time for my order?

Accepted Answer

The manufacturing time will be indicated in the order confirmation email   This deadline varies depending on the number of items to be manufactured as well as the description of the item It can be from  3 days to 3 - 4 weeks maximum .   Being artisanal work, the deadline indicated in the order validation email is approximate, it may vary by more or less a few days.   Hence the reason or in times of high activity such as Christmas for example, it is strongly advised to place an order as soon as possible in order to allow us to have the time necessary for the successful completion of your personalized wooden decorations.    This will prevent everyone from being caught off guard.

Question 3

Quelle couleur choisir pour ma commande ?

Accepted Answer

Pour toutes nos décorations artisanales en bois personnalisées, la couleur de votre déco est personnalisable :  selon vos goût, vos choix   Nous réalisons nous même les couleurs de nos décorations en bois pour enfant à base de peinture acrylique blanche et de colorant.   Lors de votre commande, si l'article commandé est personnalisable vous aurez juste à inscrire dans l'encart prévu à cet effet vos différents choix de couleur souhaité.   Bon à savoir : chaque décoration à son bain de couleur, il est donc impossible de faire exactement le même coloris.  Nous ferons toujours en sorte de s'en rapprocher au maximum.

Question 4

How to pay by credit card?

Accepted Answer

To pay using the system of paypal or stripe you must choose the payment method "payment by paypal" or by Stripe in the "payment information" sheet.   The "payment information" card appears when you have finished shopping and you press the "pay bill" button   A message giving some advantages of using Paypal and the Paypal logo will appear. You will need to click on the "Finish" button to continue the paypal payment process.   A message informing you that you are securely connected to Paypal will appear and you will be redirected to the Paypal home page.   From this moment, Paypal will take care of your payment.   The Paypal home page will appear and you will then have the choice to pay using your Paypal account (if you have one) or pay with your credit card.   It is important to know that you are not required to have an account with Paypal to pay for your order by credit card.   If you don't have a Paypal account and want to pay with your credit card (without going through a Paypal account), you will need to enter several pieces of information:    The credit card number, the type, the expiration date, and the cryptogram   in the fields provided for this purpose in the Paypal system.   Paypal will check if the credit card is valid   If you have correctly registered all the necessary information, you will receive an email receipt for payment from paypal with a transaction number.

Question 5

Je souhaite régler par chèque, virement bancaire ou en espèce

Accepted Answer

Sur Les créations en bois de Maryline nous cherchons toujours a vous simplifier la vie et d'effectuer vos achats en sérénité   Vous avez pas envie de laisser vos coordonnées bancaires sur le net, vous préférez envoyer un chèque, effectuer un virement bancaire ou régler en espèce   On vous propose ces modes de règlements pour cela rien de plus simple :   Une fois vos achats terminés remplissez les détails d'expéditions, vos noms et coordonnées complètes puis cliquer sur le bouton "Continuer"   En 3 vous avez "Paiement" vous prenez l'option "Paiement selon instructions du vendeur" cliquez sur le bouton "Continuer"   En 4 " Vérifier et valider la commande " :  Après avoir vérifié les détails de votre commande et qu'il n'y a pas de modification à apporter vous pouvez cliquer sur le bouton "Commander et payer "  Votre commande nous est envoyée, a réception de celle ci nous vous ferons parvenir les modalités pour effectuer votre règlement selon vos convenances   Par chèque : il doit être établit à l'ordre de Mlle MAQUART Aline et adressé à cette adresse :  Les créations en bois de Maryline M.PAVIOT Jérôme Mlle MAQUART Aline 8 rue des acacias 59200 TOURCOING  Afin de faciliter le traitement de votre commande vous pouvez joindre à votre chèque un imprimé de la commande en ligne.  La commande sera validée après réception du règlement par les créations en bois de Maryline.  A partir de la date de réception de règlement et après encaissement, nous commencerons la fabrication des articles commandées. ​ Pour les règlements par virement bancaire : nous vous transmettrons par mail le RIB.  Après réception du virement bancaire nous mettrons la commande en validation   Si vous êtes client Paylib nous proposons aussi ce mode de virement bancaire, rapide et facile avec seulement le numéro de téléphone le virement bancaire est effectuée automatiquement, ce mode de règlement est pratique.   En espèce : prenez rendez vous par mail pour venir régler votre commande à notre domicile.

Question 6

Which carrier to choose?

Accepted Answer

For the shipment of your order we offer three different carriers:    La Poste: This carrier will deliver you at home within 48 hours after the deposit of your order in a post office (in case of absence)   Mondial relay: This carrier delivers your package to a store near you All you have to do is tell us your chosen delivery relay point   The delivery time is between 3 to 5 working days    An email and/or text message from the carrier will be sent to you when your package is available at the relay point.   Shop2shop: This carrier delivers your packages to a pikup relay within 2-4 days    Click here to find out about our different deliveries offered

Question 7

I did not receive an order confirmation email

Accepted Answer

On receipt of your order and your payment, an order validation email will be sent to you during the day    You will also be  indicated in this email the manufacturing time of your articles as well as additional information on your articles if necessary. (color of the letters, wooden first name, bedroom door plate, coat rack, etc ... as well as the exact characters desired if this was not indicated during the order validation.   If you do not receive an order validation email from us, make sure that your paypal payment has been taken into account.   In this case, do not hesitate to send us an email on our mailbox at this address: lescreationsenboisdemaryline@gmail.com or call us on 06 02 65 24 94    For any request we will respond within 24 hours, do not hesitate    For payments by check, the  order validation email is sent upon receipt of the latter and after collection   For payments by bank transfer the email is sent upon receipt of the bank transfer.

Question 8

Can I modify my order after validation?

Accepted Answer

After order validation it is possible to modify your order form within a few hours beyond that it will be impossible for us to change the reference ordered (cf: how to order)   If you want to change the quantity ordered (add or remove) or change the delivery method, for example, contact us by email (within 24 hours maximum) we will do what is necessary and take your request into account. whenever possible.

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