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Our Terms and Conditions

The present general conditions of sale govern the relationship between, on the one hand, Mr PAVIOT Jérôme, 8 rue des Acacias 59200 TOURCOING, auto-entrepreneur registered under Siret number 751 434 788 00012, representing the online boutique Les créations en bois de Maryline, and on the other hand, the person who makes a remote visit or purchase on the www.lescreationsenboisdemaryline.fr website, hereafter referred to as "the Customer". The Parties agree that orders placed with Les créations en bois de Maryline are governed exclusively by the present terms and conditions of sale, to the exclusion of all others.

Price

Product prices are indicated in euros excluding VAT, as we do not charge VAT (VAT not applicable - Article 293 B of the French General Tax Code).

All orders, whatever their origin, are payable in Euros.

Les créations en bois de Maryline reserves the right to modify its prices at any time. However, the base price will remain that applied at the time of order confirmation.

Orders and lead times

By finalizing his/her order, the customer declares that he/she has read and accepted the present terms and conditions of sale.

The order placed by the customer must imperatively include all the elements necessary for its processing:

→ Correct spelling of first name(s),
→ reference,
→ full contact details,

if applicable, delivery address if different from that of the customer.
Orders can be placed directly via the website or by post.

A cheque payable to Mr PAVIOT Jérôme must be enclosed with the mail order.

As this is a custom-made product, orders are considered firm and definitive: no modification, refund or exchange will be granted.

It is the customer's responsibility to check the accuracy of the order when placing it.

After receipt of payment, the minimum manufacturing lead time is three to five working weeks. This lead time is purely indicative, and we cannot guarantee that it will be adhered to, in particular:

* in the event of force majeure (war, natural disasters, fire, strikes, accidents, inability to obtain supplies and any other cause interfering with the normal manufacturing process).
* in the run-up to public holidays or special events. In the latter case, it is advisable to place orders in advance to take account of any extension of lead times.

Payments

The customer can pay for his purchases either by cheque (payable to Mr PAVIOT Jérôme), or by cash in the case of hand delivery, or online by credit card or by his Paypal account, both via the Paypal secure payment module.

The customer's bank details are encrypted and transmitted to PAYPAL, a bank specialized in the processing of online financial exchanges, in a secure manner (SSL) without Les créations en bois de Maryline or third parties being able to access them.
In the case of online payment, the amount of the order is debited from the customer's account at the same time as the payment is validated.

For payments by cheque, the order validation time will be longer.

Once your payment has been received and cleared, your order will be validated.

For all orders, an invoice will be enclosed in the parcel.

Any order for which payment by cheque or paypal transfer has not been received within 5 days of order validation will be cancelled, and the customer will be notified by e-mail.

Delivery

Items will be sent to the address provided on the contact details form, which must be completed at the end of each order.
Orders paid by Paypal will be sent to the delivery address indicated on the Paypal slip. Please check or modify this address if necessary.

Shipping

Packages will be dispatched via Colissimo with tracking and drop-off without signature.

An e-mail will then be sent to the e-mail address indicated to give the tracking number of the parcel.

However, we offer our customers the possibility of choosing to have their order sent by post or by Mondial Relay, and assume full responsibility for this choice, as they are given the choice when confirming their order.

We cannot be held responsible for delays, loss or breakage by the post office or Mondial Relais.

 

If the parcel has not been collected within 14 days by the customer via the carrier chosen at the time of ordering, the parcel will automatically be returned to us (colissimo or Mondial relay). 

In this case, the cost of returning the parcel will be borne by the customer. 


First names in attached letters will be packaged in a wooden box to avoid any risk of breakage during transport.

Reserves

As our products are made from wood, we cannot be held responsible for the nuances or natural characteristics of the said material.

Likewise, the items displayed on our lescreationsenboisdemaryline website are personalized creations made by hand.
We therefore do not hold any stock.

It is understood that the customer accepts without reservation the choice, finish, style and dimensions defined by the manufacturer.
Changes may be made at any time without notice.

Only complaints concerning spelling or reference errors made by the manufacturer will be taken into account. They can only be exchanged.
The package must be returned in its original packaging within 48 hours of delivery (as evidenced by the postmark). The manufacturer will include reimbursement of these return costs when sending the exchange product (provided that the postal receipt mentioning this amount has been provided by the customer).

Withdrawal

According to article L221.18:

The consumer, who buys a good or a service remotely from a professional, has a period of 14 days to change his mind about his purchase.

SPECIAL CASE :

Article L.221-28 Version in force since May 28, 2022 according to the Code de la Consommation (Légifrance.gouv.fr)

The right of withdrawal cannot be exercised for contracts: for the supply of goods made to the consumer's specifications or clearly personalized (e.g. wooden letters, door signs, etc.).

The website les créations en bois de Maryline is an online store selling personalized wooden decorations, which are only made to order at the customer's request.

 

In this case, no request for reimbursement can be made after validation of the order.

Terms and conditions of use
Maryline's Wooden Creations

ARTICLE 1: Purpose

The purpose of these "general conditions of use" is to provide a legal framework for the use of the https://www.lescreationsenboisdemaryline.fr website and its services.

 

This contract is concluded between :

 

The operator of the website, hereinafter referred to as the "Publisher",

 

Any individual or legal entity wishing to access the site and its services, hereinafter referred to as the "User".

 

The general conditions of use must be accepted by all Users, and access to the site implies acceptance of these conditions.

ARTICLE 2: Legal information

The Maryline.fr wooden creations site is edited by Mr. PAVIOT Jérôme, domiciled at 8 rue des acacias 59200 TOURCOING.​

ARTICLE 3: access to services

The User of the site https://www.lescreationsenboisdemaryline.fr has access to the following services: •   My current orders •   My payment information • My adresses Any User with access to the internet can access the site free of charge and from anywhere. The costs incurred by the User to access it (internet connection, computer equipment, etc.) are not the responsibility of the Publisher. The following services are only accessible to the User if he is a member of the site (i.e. if he is identified using his login credentials): • my orders •   Payment info • My adresses The site and its various services may be interrupted or suspended by the Publisher, particularly during maintenance, without obligation to give notice or provide justification.

ARTICLE 4: User Responsibility​

The User is responsible for the risks associated with the use of his login ID and password.

 

The User's password must remain secret. In the event of password disclosure, the Publisher declines all liability.

 

The User assumes full responsibility for his or her use of the information and content present on the website Les Créations en bois de Maryline.fr.

 

Any use of the service by the User directly or indirectly resulting in damage must be compensated for by the site.

 

The site allows members:

 

To have their own account on Maryline’s wooden creations, thus improving their experience.

 

View the status of their order(s), save their address and manage their credit cards for faster payment.

 

The member undertakes to make comments respectful of others and the law and accepts that these publications will be moderated or refused by the Publisher, without obligation to provide justification.

 

By publishing on the site, the User cedes to the publishing company the non-exclusive and free right to represent, reproduce, adapt, modify, distribute and distribute their publication, directly or by an authorized third party.

 

The Publisher, however, undertakes to cite the member in the event of use of his publication​

ARTICLE 5: Responsibility of the Publisher​

The Publisher cannot be held liable for any server or network malfunction. Likewise, the site cannot be held liable in the event of force majeure or the unforeseeable and insurmountable act of a third party. The website Les Créations en bois de Maryline.fr undertakes to implement all necessary means to guarantee the security and confidentiality of data. However, it does not provide a guarantee of total security. The Publisher reserves the right to disclaim the reliability of sources, although the information published on the site is deemed reliable.​

ARTICLE 6: Intellectual property

The contents of the site Les Créations en bois de Maryline.fr (logos, texts, graphic elements, videos, etc.) are protected by copyright, under the Intellectual Property Code. The User must obtain authorization from the site editor before any reproduction, copy or publication of this various content. These can be used by users for private purposes; any commercial use is prohibited. The User is entirely responsible for any content he puts online and undertakes not to harm a third party. The Site Editor reserves the right to freely moderate or delete content posted by users at any time, without justification.​

ARTICLE 7: Personal data

The User must provide personal information to register on the site. The user's electronic (e-mail) address may in particular be used by the site Les creations en bois de Maryline.fr for the communication of various information and account management. Maryline.fr's wooden creations guarantee respect for the user's privacy, in accordance with Law No. 78-17 of January 6, 1978 relating to computing, files and freedoms. Under articles 39 and 40 of the law dated January 6, 1978, the User has a right of access, rectification, deletion and opposition of his personal data. The User exercises this right via: •   Their personal space on the site; •  A contact form; •  By email to lescreationsenboisdemaryline@gmail.com; •  By post to 8 rue des acacias 59200 TOURCOING

ARTICLE 8: Hypertext links​

The domains to which the hypertext links on the site lead do not engage the responsibility of the Editor of Les Créations en bois de Maryline.fr, who has no control over these links. It is possible for a third party to create a link to a page of the site Les Créations en bois de Maryline.fr without express authorization from the publisher.​

ARTICLE 9: Evolution of the general conditions of use​

The website Les Créations en bois de Maryline.fr reserves the right to modify the clauses of these general conditions of use at any time and without justification.​

ARTICLE 10: Duration of the contract​

The duration of this contract is indefinite. The contract produces its effects with regard to the User from the start of use of the service.​

ARTICLE 11: Applicable law and competent jurisdiction​

This contract depends on French legislation. In the event of a dispute not resolved amicably between the User and the Publisher, the courts of LILLE have jurisdiction to settle the dispute.​

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